All sales are final. Because every Artsperity piece is a limited-edition or custom work of art, made to order, we do not accept returns or exchanges for change of mind.
Damages and delivery issues
Please inspect your artwork upon reception and notify us within 24–48 hours of delivery if it arrives damaged, defective, or if you received the wrong item. This window is required so we can file a claim with our production partner (Whitewall) within their own claim window — late reports may not be eligible.
To file the claim, we need you to provide:
- Photos of the damaged artwork (clearly showing the damage)
- Photos of the packaging it arrived in (including the box and any protective material)
- Any additional details or documentation Whitewall requests for the claim
Please send these to artsperity@gmail.com or through our Contact page.
Once your claim is verified and approved, we will arrange a replacement — or, where a replacement is not possible, a refund of the order total.
Custom and personalized pieces
Commissions and custom artworks are made to order specifically for you, and are therefore non-returnable and non-refundable except in the case of damage or a delivery issue as described above.
European Union 14-day cooling-off period
For EU consumers, you may have a legal right to cancel or return an order within 14 days, for any reason and without justification. However, this right does not apply to goods made to your specification or clearly personalized — which includes custom commissions. Non-customized limited-edition prints sold into the EU may be eligible for the 14-day withdrawal; please contact us if you have questions about a specific item.
Refunds are issued only when a damage or delivery claim has been verified and approved as described above. Once approved, we will refund you on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process the refund.
If more than 15 business days have passed since approval, please contact us at artsperity@gmail.com.